Livora Pro is a digital entertainment platform. All purchases, acquisitions, and recharges of virtual coins ("Coins") made on this website or inside the mobile application are **final, non-refundable, and non-cancelable**. Once the coin transaction is processed, the coins are immediately allocated to your account wallet and ready for consumption. Under no circumstances can these virtual tokens be redeemed, traded, or exchanged back into fiat cash, bank credit, or other currency.
If you initiate a purchase and money is debited from your bank account or card but the corresponding coins fail to credit to your application wallet due to technical issues, connection drops, or database errors, we will reconcile the transaction as follows:
Livora Pro does not run recurring automatic billing subscriptions. All coin packages listed on the pricing grid are **one-time purchases**. You will only be billed when you manually click, confirm, and complete an individual package checkout inside your secure payment flow. Since there are no recurring subscriptions, there are no cancellation fees or cancellation notices required.
Refunds are only eligible in cases of proven gateway errors (such as a double-debit charge where you were billed twice for the same transaction package but only one package was requested). In such verified cases:
Refund Credit SLA: All approved duplicate transaction refunds will be processed and credited back to the **original source payment method** (the same credit/debit card, UPI address, net banking account, or wallet used at checkout) within **5 to 7 business days**, in strict compliance with standard merchant banking settlement cycles.
Any user who initiates a chargeback dispute or files a fraudulent claim for coins that were successfully delivered and/or consumed will have their account permanently terminated. We reserve the right to report billing abuse and card fraud to respective financial institutions and payment gateway risk analysis teams.